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Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet.

We ship to one address per order via UPS, FEDEX or USPS, depending upon the product or service. Please refer to your product description for shipping method and processing times. A tracking number will be added to your account dashboard in the order section upon shipment. In most cases, products ship in 3-7 days via ground services or first class mail. Please refer to the product description for details.

All items sold online may not be eligible for returns or refunds unless the item arrives damaged. To request a return or refund, please call the main store in Pensacola, Florida prior to returning the items, so that we may issue you a Return Authorization Number. Bodacious Shops does not take title to returned items until the item arrives at our office. At our discretion, a refund may be issued without requiring a return. In this situation, Bodacious Shops does not take title to the refunded item.

BODACIOUS SHOPS aims to achieve the highest levels in the production and packaging of Virgin and Extra Virgin Olive Oil, according to the needs of its customers.
Consider one of The most important pillars of this project are its Food Quality and Safety Policy aimed at achieving the best economic results through the hygienic-sanitary guarantee, the satisfaction of customers and the people who make up the company and simultaneously complying with the commitments acquired with the environment.
The scope of this policy is:

IFS PROTOCOL: ELABORATION AND PACKAGING OF OLIVE OIL.
ISO 9001 STANDARD: MANUFACTURE, PACKAGING AND MARKETING OF OLIVE OIL IN BULK AND GOURMET

Management considers the promotion of continuous improvement essential, through the following criteria:

• Carry out the packaging of extra virgin olive oil, with a high degree of quality and food safety control, which satisfies our customers and differentiates us from our competitors, with the permanent interest of evolving towards continuous improvement of our processes.
• Continuously improve the speed of our service, obtaining the highest performance from the capacity, experience, and training of our workers.
• Work on the improvement of the production process.
• Compliance with legal, regulatory, and any other requirements signed with our clients.
• Focus all production from a Food Safety prism, increasing technological measures and advances that appear in the market, as far as possible.
• Guarantee the safety of food produced, processed, and marketed, in order to ensure the protection of the health of people and the rights of consumers. This is through an integrated, efficient, and transparent HACCP system.
• Maintain our commitment to continuous improvement, sustainability, and environmental responsibility in our activity.
• Updating and updating of personal skills, and their optimal adaptation to the functions, through human resources management that enhances ethics, training, and continuous evaluation, involving all our employees, fostering loyalty with our commitment to obtain maximum profitability from olive groves.
• The Management works to strengthen and enhance ethics and personal responsibility among all parties that interact with the company, starting with our staff.
• We must show a positive attitude toward improvement, seeking new challenges, and prepare to face the future with guarantees of success, to be more competitive, and establish ourselves in the market.
The General Management assumes as an obligation of its own responsibilities, the commitment to exercise leadership in the implementation and application of behaviors in accordance with the Quality System, Food Safety of the company acting as a promoter, guide, and example in the fulfillment of an obligation that concerns us who are part of BODACIOUS SHOPS
This Food Quality and Safety Policy must be known and applied to all interested parties, for which it is fully and effectively disclosed, understood reviewed, and kept up to date.

At any time, you may review or update your personally identifiable information that we collect online and maintain by calling us at (850) 433-6505 or emailing us at Becca@bodaciousolive.com. To protect the security and integrity of your information, we will also verify your identity before granting access or making corrections.